Application Manager Primary Education

Sanoma Learning is the leading European learning company, serving over 20 million students in eleven countries. We offer printed and digital learning materials as well as digital learning and teaching platforms for primary, secondary and vocational education. The development of our methodologies is based on deep teacher and student insight and really understanding their needs. By combining our educational technologies and pedagogical expertise, we create learning products andservices with the highest learning impact.

 

With 650 colleagues spread over 60 teams across Europe, Sanoma Learning's Digital Products department contributes to our company's goal of helping students reach their full potential with our best-in-class learning solutions. Together, we innovateand contribute to an ever-changing world of education. We all share a deep rooted passion for education. Every day, our methods and technology have the ability to positively impact millions of young minds across Europe. In our Technology organisation, you will join the largestcross-cultural community of Sanoma Learning and contribute to the digital transformation and future of education in Europe.

 

Sanoma Learning is part of Sanoma, an innovative and agile learning and media company, impacting the lives of millions of people every day. For more information: sanoma.com / sanomalearning.com

 

We are currently looking for an...

... to join our educational family!

 

You will report to the Service Manager Primary Education and will be responsible for the Technical support of Digital products that are offered to our customers in Spain focused for Primary Education. You will be based in Madrid.

As an Application Manager, you are responsible for providing the right support for the right product in close collaboration with on the one hand customer support in first line and on the other hand developers in 3rd line. You will work in close collaboration with an international team of application managers located in Belgium and The Netherlands.

Key job responsibilities

• Work in Jira tooling for handling and forwarding tickets
• Resolve technical tickets by checking data in different databases and administrator interfaces
• Preparing detailed description of bugs for developers
• Work in close collaboration with other members of the TechED team and share knowledge
• Detect trends in reoccurring problems and help improve our products

Job requirements

• Good knowledge of English
• Technically skilled with 1-3 years experience in the field of application support
• Experience with queries in databases ( MongoDB , MySQL )
• Knowledge of ITIL methodology is a plus
• Knowledge of AWS cloud platform ( knowledge of the basic principles)

For questions about the vacancy, please reach out to Michiel Van Wambeke via 0032 493 099025.

To announce your interest in the vacancy, please share your motivation letter and CV with Michiel Van Wambeke via michiel.vanwambeke@sanoma.com.